Cookie Policy


When you visit, Hancocks places cookies on your computer to allow you to have an efficient online shopping experience. Without cookies, this would not be possible. The use of cookies is standard practice with all websites.

Cookies are small text files that do not harm your computer and do not allow access to any personal information such as credit card details or your name and address.

Cookies need to be enabled on your computer so that you can register and buy products from the Hancocks website. By using and browsing the Hancocks website you are giving us your consent to place cookies on your computer. Alternatively, you can disable cookies on your computer and our cookie information will show you how to do this. However, without cookies you will only be able to browse our website and not register or shop from it.

Cookie Information

We're giving you this information to ensure that Hancocks complies with recent legislation and to be totally clear about your privacy when using our website.

What are cookies?

Cookies are a long established method for ensuring the best possible experience of many websites. Small files are stored on your computer on visiting certain pages, allowing Hancocks to keep track information like your registration details and the products that you have placed into your basket. Without cookies, our website would not remember you on a return visit and your shopping experience would be far more time consuming and repetitive. We want to offer you an efficient and personalised experience.

Are cookies safe?

Cookies are perfectly safe. They cannot harm your computer and all websites make use of cookies unless you choose to disable them on your computer (we show you how)

What do cookies do?

Cookies collect information which helps to remember who you are on your return visits to us and what your preferences and product choices are. They make your life easier! Our website could not operate in the way that it does without the use of cookies.

What cookies do you use on your website?

Here is a list of the cookies that Hancocks might place on your computer in order to give you the best service possible.

This cookie is required by the website to know if you are a returning customer with an existing basket or not.

This is a simple cookie that stores your session ID so that the server can correctly identify your basket or current preferences.

external_no_cache / external_cache
This cookie stores nothing more than a number 1. It allows the server to determine if cached pages can be used in your session.


We use Google Analytics to monitor traffic levels, search queries and visits to this website.

Google Analytics stores IP address anonymously on its servers in the USA. Neither Hancocks nor Google associate your IP address with any personally identifiable information.

These cookies enable Google to determine whether you are a return visitor to the site and to track the pages that you visit during your session.

How do I disable cookies on my computer?
You will need to change your website browser settings to reject cookies if you wish to disable them on your computer. How to do this will depend on the browser you use and the following information should give you some guidance:

For Microsoft Internet Explorer:
1. Choose the menu “tools” then “Internet Options
2 Click on the “privacy” tab

3 Select the setting the appropriate setting

For Mozilla firefox:
1. Choose the menu “tools” then “Options”
2 Click on the icon “privacy”
3 Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:
1. Choose the menu Files”> “Preferences”
2 Privacy

For Safari:
1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option
2. Click on 'Security' then select your preferences

For Google Chrome:
1. Click on 'Tools' at the top of your browser window and select Options
2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
3. Select your preferences.

Where can I find out more?
If you'd like to learn more about cookies in general and how to manage them, visit