Shop

FAQs

General

Who is Hancocks Cash and Carry?
Hancocks is a UK confectionery cash and carry that wholesales sweets and chocolates to independent businesses from a network of cash and carries across the country. Please visit the cash and carry section of this website to learn more.

Do you sell confectionery to consumers?
No, Hancock Cash and Carry sells to TRADE ONLY and you will be asked to provide identification for your business.

I run a business. Can I just turn up and shop at one of your cash and carries?
Please feel free to drop in and visit Hancocks. We will show you round so that you can see the range of confectionery available to you. If you would like to register as a Hancocks customer you will need to supply two forms of business identification.

Where are your cash and carries?
Please click here and find the nearest cash and carries to you.


Online ordering

Do I need to be a business to shop online with you?
We generally sell products by the case and so it is unlikely that you will want that quantity if you are an individual! However, if you are organising an event such as a wedding or a fund raising activity, or just simply want to buy in bulk then you are welcome to place your order with us.

I am already a Hancocks Cash and Carry customer. Why do I need to register with you separately to shop online?
Our e-commerce system operates separately to our cash and carry system and so all new customers will need to register. However we will ask you for your customer number when you first place an order so that we know you are one of our cash and carry customers too.

Do your prices include VAT?
Our prices do not include VAT but we show the price including VAT on every product detail page so that you can be clear on what you will be charged at the checkout. Most of our customers will be VAT registered businesses and so wish to see the prices net of VAT.

Are you going to sell your entire cash and carry range online?
Our cash and carries sell in excess of 5,000 branded and own label confectionery items. The best prices for these products will always be found in the cash and carries themselves as this is the cheapest way for Hancocks to sell to you. Whilst we will develop our online range over time, we do not intend to sell the entire cash and carry range online.

Do you sell overseas?
We only sell to hand full of EU countries which includes Republic of Ireland, Belgium, Netherlands, Luxembourg, Germany, France and Spain. Anything further overseas you would need to contact one of our Cash and Carries

How long will my order take to be delivered?
We always try to despatch your order as quickly as possible. If you order before 10am (Monday to Friday), we will make every effort to despatch it to you on the same day however please allow two further business days, especially during busy periods. Please see our delivery page for more details and an indication of delivery costs. Overseas will take a little longer.

Does my delivery need to be signed for?
Yes! Please make sure that someone is available to receive and sign for your delivery otherwise it will be returned to the courier’s depot.