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Our Click & Collect Service has launched!PCI DSS Compliant


CLICK AND COLLECT IS NOW AVIALBLE FROM ALL OF OUR CASH AND CARRIES.

£50 minimum order value.

Click and Collect
Free Delivery

 

Placing an order for collection could not be easier.

  1. Check availability in your local store
  2. Place your order and pay online
  3. Collect in store from 11am the following day

Simply login to into your online account to start shopping, if your preferred collection location is not already populated then you can search for this on the product page. Once you have selected your preferred location we will remember this until a time that you change it. Not got an online account? No problem. Register today.

 

How much does this service cost?
Our Click & Collect service is free of charge.
 
Can I pay in store?
You'll need to pay online during the checkout process. You can pay with a Debit/Credit Card or via PayPal. We will not charge your payment method until your order is ready for collection, there are no hidden charges when paying online.
 
Is shopping online with you safe and secure?
Our website is secure and PCIDSS (Payment Card Industry Data Security Standard) compliant.
 
Can I place and order for delivery and collection?
Currently you can only order for delivery or collection. If you do want to place an order for delivery and collection you will need to place two separate orders.
 
Why are some products only available for delivery?
Currently products marked as 'online exclusive' are only available to order online for delivery as they are not ranged in our stores.
 
How will I know my order is ready to collect?
As soon as your order is ready to collect we will send you an email notification. Please always check opening hours when collecting your order. Store locator.
 
How long do I have to wait to collect my order?
Orders placed before 12pm will be ready for collection after 11am the next day. This service is available 7 days a week.
 
How long will you hold my order for?
Once your order is ready for collection we will hold your order for 3 days. If you don't collect your order within 3 days we will cancel and refund your order. If you have an exceptional circumstance which means you can't collect within 3 days please contact us on 0800 3196951 and we will try to accommodate your request.
 
Do I need to bring any identification with me when collecting my order?
Please remember to bring along your ready to collect confirmation email or photo ID.
 
Who do I need to speak to if I have any questions or issues with my order?
For any questions or issues please contact our dedicated Customer service team quoting your order number.
Email: website@hancocks.co.uk
Phone: 0800 3196951 Mon-Fri 8:30am - 5:00pm (voicemail available)
 

 

*2 Click & Collect is currently only available at our Birmingham, Bradford, Bristol, Cardiff, Coventry, Hull, Liverpool, Loughborough, Manchester, Preston, Sheffield and Stoke depots.