Frequently Asked Questions
Do I need to be a business to shop online with you?
We generally sell products by the case and so it is unlikely that you will want that quantity if you are an individual! However, if you are organising an event such as a wedding or a fund raising activity, or just simply want to buy in bulk then you are welcome to place your order with us. Our minimum order value is £50 (ex. VAT).
I am already a Hancocks customer. Do I need to register with you separately to shop online?
You do not need to regisiter online to shop with us but creating an online account allows us to securely store your address and order information making it easier to reorder the next time you shop. You can input your customer number when you register to shop online so that we know you are one of our Cash and Carry customers too.
Do your prices include VAT?
Our prices do not include VAT but we show the price including VAT on every product detail page so that you can be clear on what you will be charged at the checkout. Most of our customers will be VAT registered businesses and so wish to see the prices net of VAT.
Do you sell your entire Cash and Carry range online?
We are constantly reviewing and extending our range. We now offer a FREE click and collect service so anything we sell that we cannot deliver can be purchased online for store collection.
Do you sell overseas?
Yes, we deliver to many Countries within the EU. Full international delivery information. We will also facilitate use of your own shipper if you are shipping large quantities in the EU or beyond.
How long will my order take to be delivered?
Just before you place your order you will providied with a range of delivery options with accutate delivery dates. Please see our delivery page for full details. For non-pallet sized orders we use DPD as our carrier. DPD will send you a pre-notifcation email and also give you a 1 hour delivery window which you are able to amend if not convenient.
Who is Hancocks Cash and Carry?
Hancock Cash & Carry Limited is a UK confectionery wholesaler that sells confectionery, drinks and snacks to independent businesses online and from a network of stores across the United Kingdom. Learn more.
Do you sell confectionery to consumers?
No, Hancock Cash and Carry Limited sells to TRADE ONLY. We reserve the right to validiate your eligibility to shop with us
I run a business. Can I just turn up and shop at one of your stores?
Please feel free to drop in and visit Hancocks. We will show you round so that you can see the range of confectionery available to you. If you would like to register as a Hancocks customer you will need to supply two forms of business identification.
Where are your stores?
Please use our store locator to find the nearest to you.