Hancocks now a Feefo trusted Merchant

Posted on 12th February, 2015

Here at Hancocks, we can proudly announce that our customer service has been recognised by Feefo, the market leading online feedback system, with the accreditation to Trusted Merchant 2015 status.

Based on the feedback we received from you, our customers, throughout 2014, Feefo recognised that Hancocks has been receiving a high percentage of glowing reviews. Entirely based on customer feedback, with no judges are required, making this a very worthy and credible accreditation.

2014 was our first year using the Feefo feedback system and so we are delighted to have been awarded.

Whether feedback is positive or negative, we value it highly and use it to improve our service to you, hopefully exceeding your expectations as much as we are able. This award gives us further confirmation that we are heading in the right direction with our constant focus on customer service and attention to detail.

There is always room for improvement of course and we constantly strive to get better, so please do review us in the future!

How can I give feedback through Feefo?

Every customer that places an order online will receive an email directly from Feefo a few days afterwards. You will be asked to rate Hancocks in a number of ways and given the opportunity to supply feedback. It takes just a couple of minutes to complete and is extremely valuable to us.

Thank you for your feedback. Please keep giving it! In the meantime if you have any other comments or queries, please do get in touch by emailing or phoning 01509 230796.

Feefo trusted merchant



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