We’re very pleased to report a most successful year for Hancocks in 2014, with turnover growing by 13.4% year on year across the group. We’ve welcomed 5,000 new businesses to our 20 cash and carries across the country and seen a huge growth in users of our ecommerce ordering facility.
2014 has in fact been Hancocks’ most successful year yet. Group turnover is now £129 million; £15 million higher than in 2013. This success is not attributed to one single factor, but rather to growth in a number of different areas across the business.
The acquisition of JTS in 2014, a wholesale confectionery business, significantly grew our direct distribution to larger organisations and leisure groups such as Merlin. Coupled with this, website orders grew by more than 60% year on year and early indicators suggest that this growth is not going to let up in 2015 – free delivery over £150 is clearly a big help to you. A third key contributor to such high growth in 2014 came from outstanding performance in particular depots. Hancocks in Croydon was one such example and is proving to be a key cash and carry for Hancocks since it opened in 2010. Rochester is next on 1st March!
Feefo, the online feedback system that collects customer reviews and feedback based on their experience of shopping with a business, has recently awarded Hancocks its Trusted Merchant accreditation. We are very proud of this and believe that our high level of customer service contributed to strong ecommerce growth in 2014.
None of this would have been possible without all of our customers, large and small. We would like to thank you all for contributing to this amazing year. 2015 has kicked off with a strong start in all areas of the business and we look forward to serving our customers again throughout 2015, whilst hopefully welcoming many more businesses to our depots and online ordering facility.
If you have any other comments or queries, please do get in touch by emailing firstname.lastname@example.org or phoning 01509 230796.