Our Click & Collect
CLICK AND COLLECT AVAILABLE FROM ALL OF OUR STORES.
£50 (ex VAT) minimum order value.
Placing an order for collection could not be easier.
- Start your shop by selecting your preferred store from our stock view and you will see real time availability in that location
- Add your items to your online shopping trolley and pay online
- If ordered before 12pm you can collect store from 11am the following day (the day after if placed after 12pm)
| How much does this service cost? |
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| Our Click & Collect service is free of charge. |
| Can I pay in store? |
| You'll need to pay online during the checkout process. You can pay with a Debit/Credit Card or via PayPal. We will not charge your payment method until your order is ready for collection, there are no hidden charges when paying online. |
| Is shopping online with you safe and secure? |
| Our website is secure and PCIDSS (Payment Card Industry Data Security Standard) compliant. |
| Can I place and order for delivery and collection? |
| Currently you can only order for delivery or collection. If you do want to place an order for delivery and collection you will need to place two separate orders. |
| Why are some products only available for delivery? |
| Currently products marked as 'online exclusive' are only available to order online for delivery as they are not ranged in our stores. |
| How will I know my order is ready to collect? |
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| As soon as your order is ready to collect we will send you an email notification. Please always check opening hours when collecting your order. Store locator. |
| How long do I have to wait to collect my order? |
| Orders placed before 12pm will be ready for collection after 11am the next day. Collection is only available on the days our stores are open. |
| How long will you hold my order for? |
| Once your order is ready for collection we will hold your order for 7 days. If you don't collect your order within 7 days we will cancel and refund your order. If you have an exceptional circumstance which means you can't collect within 7 days please contact us on 0330 2020903 and we will try to accommodate your request. |
| Do I need to bring any identification with me when collecting my order? |
| Please remember to bring along your ready to collect confirmation email or photo ID. |
| Who do I need to speak to if I have any questions or issues with my order? |
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| For any questions or issues please contact our customer service team quoting your order number. Email: website@hancocks.co.uk Phone: 0330 2020903 Mon-Fri 09:00am - 5:00pm |
