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Frequently Asked Questions

Have any questions? Find your answers here:

World of Sweets (Hancocks) Limited is the UK’s largest confectionery wholesaler specialising in the sale of sweets, chocolate, drinks and snacks to a wide range of businesses. We sell through our website and from a network of wholesale stores across the United Kingdom. If you want to learn more about us, you can read our story here.

Do I need to be a business to shop online with you?

We generally sell products by the case, so it is unlikely that you will want that quantity if you are an individual! However, if you are organising an event such as a wedding or a fundraising activity, or just simply want to buy in bulk then you are welcome to place your order with us. Our minimum order value is £50 (ex. VAT), and free delivery is available on orders over £250 (ex. VAT).

I already shop in one of your stores. Do I need to register separately to shop online?

You do not need to register separately to shop with us online, but creating an online account allows us to securely store your address and order information making it easier for you the next time you shop. You can input your customer number when you create an online account so that we know you also shop in-store, too.

Do your prices include VAT?

Our prices do not include VAT but we show your total order price including VAT on our shopping trolley page and in the order summary at checkout so that you can be clear on what you will be charged. A large proportion of our customers are VAT-registered businesses so wish to see our prices exclusive of VAT.

Do you sell your entire in-store range online?

We are constantly reviewing and extending our range. We offer a FREE Click & Collect service so anything we sell that we cannot deliver can be purchased online for in-store collection.

Do you sell overseas?

We do not currently offer international shipping, however, we can help to facilitate larger orders. Full details can be found on our Delivery Information page.

How long will my order take to be delivered?

Just before you place your order you will provided with a range of delivery options, each with accurate delivery dates. Please see our delivery page for further details.

Do you sell confectionery to consumers in-store?

No, our stores sell to TRADE ONLY customers. Like our online store, there is a £50 (ex. VAT) minimum spend per visit. We reserve the right to validate your eligibility to shop in-store with us.

I run a business. Can I just turn up and shop at one of your stores?

Please feel free to drop in and visit your local Hancocks store. We will show you around so that you can see the amazing range of bulk confectionery we have for you. If you would like to register as a Hancocks customer, you will need to supply two forms of business identification.

Where are your stores?

We have 14 stores located across the UK. You can use our store locator to find the most convenient store for you.